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I am a loyal player at the casino. I laid the weekend of March 8 and drive for 2 days. He won $ 1.780. I request to withdraw 10 March. I received a confirmation email to congratulate me on my winnings and details of the time required to process the application. The next day, March 11, he sent me an email with all my documentation required for processing service. I received an email 10 working days later on March 21, stating that my withdrawal request has been rejected and provided a list of possible reasons. I reached out to find out what was the exact reason. The support officer said that my documents were not before, so my real application has been refused and asked to put another application and the same amount of time it would take. I think this is totally unacceptable. I was furious, I emailed the manager Cool Cat on experience and immediately responded by saying that he would examine the issue and should not have to wait that long. I gave 3 business days after that I was following, he said that the team worked on it and should be approved soon. I sent messages in the last three days to monitor and person including the director replied. It is now 11 days to my second request and 20 working days in total. Now it is April 5, 2013, which wil let you know how long it took to get royal assent and finally receive funds if approved.